Please check the following.
▼Customer support business hours
We will respond to your inquiries on weekdays from 11:00 to 12:00 and 13:30 to 18:00, excluding weekends and holidays.
Please note that depending on the content, it may take some time for us to investigate and respond.
▼About sending inquiries
After you make an inquiry, you will receive an email notifying you that your inquiry has been received.
If you contact us again from a different email address after making an inquiry once, please be sure to indicate this.
*Please include the 7-digit reception number provided in the email to ensure smooth processing.
＜Request＞
・If there is insufficient information or your questions are not stated, it may take some time to investigate or we may not be able to respond.
・If we receive a large number of inquiries, we will reply in the order in which they are received. Please refrain from sending multiple inquiries in succession.
▼About reply emails to inquiries
Your inquiries will be replied to from the [cc.plusmember.jp] domain.
Please make sure to allow emails from the above domains.
*If you have an iCloud, Gmail, or PC email address, please check other folders besides your inbox, such as the "Promotions tab" and spam folder.
▼About matters for which we cannot answer or provide guidance
Please note that we cannot answer or reply to the following inquiries:
------
・Inquiries other than those related to the fan club
・Inquiries regarding live ticket advance, ticketing, seating, etc.
・Opinions, questions, and requests regarding members' artistic activities
・Opinions and questions regarding members' private lives
- Information not published on the official website, official SNS, etc.
・Comments and questions about staff
------