Problems with non-delivery of emails may not be resolved by our office alone.
We apologize for the inconvenience, but please check the following.
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■ For those using iCloud addresses
Regular emails were also deemed to violate Apple's local policies.
We do not recommend using this site as there have been reports of people refusing to receive emails.
Please consider using a different email address or register an additional free address (Gmail, Yahoo, etc.).
*You can register two email addresses on this site.
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■ Domain-specific reception settings are blocking
Please set up your email to receive emails from the following domains.
Please contact the provider of your email address (each mobile phone company/shop) for confirmation/setting instructions.
plusmember.jp
★For those using carrier (docomo/au/SoftBank) addresses
Each mobile company has a high level of anti-spam email measures by default.
As a result, there are a lot of cases where emails are not delivered.
Even if you are not aware of any measures to prevent spam mail, please be sure to check and set them up.
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■ For those using docomo addresses
The email may be marked as "spam."
The method for checking whether an email has been identified as spam varies depending on the device and environment you are using.
Please check the following.
*You will be redirected to docomo's website.
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■ For those using au addresses (ezweb.ne.jp/au.com)
If your "Spoofing Protection" is set to "High", your email may be blocked.
Please set it to "Medium" or lower, or cancel the setting.
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■ For those using SoftBank addresses (softbank.ne.jp/i.softbank.jp)
If your spam filter is set to "strong", the email may be blocked.
Set it to "Standard" or "OFF".
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■ For those using free addresses (e.g. Gmail, Yahoo addresses) or PC addresses
It may have been automatically sorted into your "Spam" or "Promotions" folder.
Please check all folders except your inbox.
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■ Check if the capacity is exceeded
You may not be able to receive emails if your mailbox or smartphone capacity is exceeded.
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■ The email address contains a character string that is restricted from use.
For example, a series of dots (.....), a series of symbols (_-_), a dot or symbol immediately before the @ symbol (.@), a symbol at the beginning (-abc), etc.
If you are using an email address that contains the relevant string, please register again using a different email address.
The following email addresses are in compliance with the global Internet communication standard RFC (Request for Comments).
As a general rule, it cannot be used because it is not compliant.
<Non-RFC compliant email address>
1. If symbols other than "-", "_", ".", "+", "?", and "/" are included
2. When two or more consecutive symbols are used
3. When symbols are used at the beginning and end (immediately before @)
4. If the part before the @ is 64 characters or more
5. If the entire email address is longer than 256 characters
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■ Check the email app
Please check that your email app is set up correctly to receive emails.
*If you have any questions regarding the settings for your email app, please contact your mobile phone carrier.
<For iPhone users>
There are two types of email sending and receiving apps: "Mail (standard email app)" and "Messages (MMS email)."
When using the "Messages (MMS Mail)" function, due to the specifications of your iPhone, you may not be able to receive emails properly.
Please use "Mail (standard email app)".
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■Other
Please change your settings so that you can receive emails from your PC and emails with URLs.
Depending on the email client or email app you use, related emails may be displayed together as a thread.
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As a general rule, emails cannot be resent. Please note.
Please check the NEWS section of the site for the latest information.